Many of Widex hearing aids have a wax guard near the speaker that protects against buildup. Replace it as soon as it looks clogged or as recommended by your hearing care professional. If additional wax guards are required, reach out to your hearing care provider.

Make sure your ears are not clogged with earwax. Your hearing care professional can inspect your ear canals to make sure they are clear of any earwax or obstruction that could prevent you from hearing the hearing aid output.

If the microphone openings of the hearing aids are clogged, this could prevent the hearing aid from receiving any sound, thereby muting any output. Use a cleaning brush, brush the microphone openings on the back/face/front of the hearing aid. These are usually tiny slits/openings near the buttons or battery door of the hearing aid. Visit your Hearing Care provider if a preliminary cleaning does not resolve. 

There may be a hardware issue, or a component of your hearing aids may need to be replaced. Please consult your hearing care provider for in-person troubleshooting

The issue may be related to Bluetooth connectivity. Please visit the Connectivity & pairing page for troubleshooting guidance. You can also find information on how to unpair and reconnect your hearing aids to your smartphone. 

Consult your hearing care professional.

Reducing the volume- manually or by the Widex app can help. High volume may sometimes cause sound distortion, especially in noisy environment. 

Replace the battery manually. If  your hearing aids are rechargeable, make sure they are fully charged. Low power can affect sound clarity.

Replace the ear tip and wax guard.

 If distortion continues, your hearing care professional may need to check for internal damage or calibration issues.

Remove and reinsert the hearing aid to ensure it fits securely and comfortably in your ear. A poor fit can cause sound to leak from the ear canal, which may be reamplified by the hearing aid and typically sounds like loud whistling. If the whistling continues, please consult your hearing care professional.

Try lowering the volume. Excess amplification can cause the hearing aid to feedback on itself.

Clean the ear piece carefully or replace it if necessary. Make sure the wax guard is not blocked.

Make sure the charger is firmly connected to a working power outlet. Try a different socket if necessary, and always use the supplied power cable to ensure the correct voltage. 

Take the hearing aids out of the charger and reinsert them. Ensure there is no debris inside the charging wells of the charger.

Gently clean the hearing aids metal charging contacts with a soft, dry, cloth to remove dust, wax, or other residue. 

Use a dry cloth or soft brush to clean the gold charging base/pins. Do not use liquids.