Widex hearing aid support | Widex

Find the answers to your questions below and get even more answers in the MOMENT user guide.

PLEASE SEE YOUR HEARING AID TYPE FOR TROUBLESHOOTING

IF YOU HAVE A MOMENT BATTERY POWERED HEARING AID, PLEASE TRY TO:

Turn the hearing aids off and on by opening and closing the battery door. The hearing aid should be connected again to your iPhone®.

If not, see steps for re-matching your hearing aids to your Phone in the guide.

IF YOU HAVE A WIDEX RECHARGEABLE HEARING AID:

Press the button on the hearing aid for six seconds to turn it off and again for six seconds to turn it back on.

If still not connected, put the hearing aids in the charger for 10 seconds or until the lights flash green.

Repeat a second time if the hearing aids do not automatically connect after the first time. See the guide if this do not work.

CONNECTIVITY IS PART OF MANY PEOPLE'S HEARING EXPERIENCE

For tips to optimize your connectivity experience, click below.

Access our MOMENT user guide here

Maintenance

App support

LET A PROFESSIONAL GUIDE YOU

Find a hearing care professional near you.

Find a shop

RELATED CONTENT

No need to carry a separate hearing aid remote control or to touch your hearing aids. Simply and discreetly adjust key functions with the TONELINK hearing aid app.

With the COM-DEX solution you are able to seamlessly communicate wherever you are and wherever you go.

When you use WIDEX EVOKE™, you have the option to tap into a hearing aid app that effortlessly gives you full control here and now – regardless of the listening environment.