What is the Widex AI Sound Assistant?

In recurring challenging situations, AI Sound Assistant will help users fine-tune their sound to match their unique needs in the moment and save them as a personal program to be used whenever they find themselves in a similar situation.

Which hearing aids are compatible with Widex AI Sound Assistant?

Widex AI Sound Assistant is compatible with Widex Allure hearing devices.

With which mobile devices are the Widex apps compatible?

https://www.widex.com/en-us/support/compatibility/

What kind of adjustments can I make by using the Widex apps?

The Widex Allure and Widex Moment Apps offer you a wide variety of individual adjustment options enabling further personalization of your hearing experience: Battery status: Check the battery and connection status via a phone or Apple Watch®. Change program: Easily switch between programs depending on the environment. Easily customize sound with tools like AI Quick Assistant (in Allure App), My Sound and SoundSense Learn (in Moment App), Directional Focus, and Equalizer. Surrounding volume level: Adjust volume level, mute the microphone, or change Right/Left volume for a tailored hearing experience.

What is the Widex AI Sound Assistant?

In recurring challenging situations, AI Sound Assistant will help users fine-tune their sound to match their unique needs in the moment and save them as a personal program to be used whenever they find themselves in a similar situation.

Which hearing aids are compatible with Widex AI Sound Assistant?

Widex AI Sound Assistant is compatible with Widex Allure hearing devices.

Widex apps │ Pairing of hearing aids

Download the Widex Apps

Click on the download badges and open the App Store (for iPhone®) or Google Play (for Android™)
If necessary search for "Widex"
Tap "Download" or "Install" for the app compatible with your Widex devices
Once installed, open the app and follow the on-screen instructions to pair it with your hearing aids.
Allow the app to access Bluetooth® and notifications when prompted — this ensures full functionality

Widex Allure™ App

Widex Moment™ App

Widex App troubleshooting

If you're experiencing difficulties with the Widex App, please follow these steps to help resolve the issue and restore normal functionality:

If there are too many apps running in the background of your device, general app performance can suffer. Let’s start with the simplest of solutions: turn the phone off and on again. Once the phone is powered down, wait 30 seconds, then power the device back on. When the phone is fully powered, launch the Widex App and check for functionality.

To restart the hearing aids:

For rechargeable hearing aids, place them in the charger for 10 seconds. After 10 seconds, take the hearing aids back out. They will turn on automatically.
For hearing aids that use disposable batteries, open and close the battery doors. If the batteries are close to being depleted, please exchange the batteries for new ones.

Tap and hold on the Widex App icon and choose the Uninstall/Delete option. NOTE: Uninstalling/ deleting the app will remove your favorite programs if you had saved any in the app.
Navigate to the Google Play store or the Apple® App Store and search for the Widex App
Tap on the Install or download button (e.g. cloud icon with a down arrow) to reinstall the app
After reinstallation is complete, launch the app, accept the terms and conditions, and follow the pairing steps
If/when prompted for Bluetooth permissions, please grant the request
When the setup is complete, check for functionality

Please see the steps for reconnecting the hearing aids to your phone on the Connectivity & pairing page.

It's possible that the phone and/or the operating system of the phone is not compatible with the Widex App. Please check the compatibility requirements listed on the Device compatibility page.

Ensure that your smartphone and hearing aids are compatible with the app. Some features may not work with older hearing aid models or certain phone operating systems.

Use the compatibility check to find out if your mobile device is compatibile with the Widex App

FAQs for the Widex apps

The Widex app you can use will depend on the model of hearing aid you have.

If you're not sure if your hearing aid model is compatible and cannot find this information on any literature, user guide, or any documentation provided by your Hearing Care Professional, please visit our device compatibility page or contact your Hearing Care Professional. They can also let you know whether the hearing aids have Bluetooth capabilities to take advantage of the Bluetooth-dependent features of the app.

Use the compatibility check to find out if your mobile device is compatibile with the Widex apps

The Widex Allure and Widex Moment Apps offer you a wide variety of individual adjustment options enabling further personalization of your hearing experience:

Battery status: Check the battery and connection status via a phone or Apple Watch®.
Change program: Easily switch between programs depending on the environment.
Easily customize sound with tools like AI Quick Assistant (in Allure App), My Sound and SoundSense Learn (in Moment App), Directional Focus, and Equalizer.
Surrounding volume level: Adjust volume level, mute the microphone, or change Right/Left volume for a tailored hearing experience.