November 17, 2016
HAUPPAUGE, NY – Widex USA recently received top marks in customer care by BenchmarkPortal, which named the Customer Care and Audiology Departments as Centers for Excellence.
“This certification verifies that we are providing our customers top care when it comes to customer services,” says Corrinne Masto, VP of Manufacturing and Operations. “We realize that the customer’s journey to better hearing doesn’t stop when they buy our hearing aids, and we strive to provide them the best support and care possible.”
BenchmarkPortal is a global leader in call center benchmarking, certification, training and consulting. Receiving certification involves a year-long audit of company statistics, procedures, and training programs. Employees and customers also complete satisfaction surveys, and call center operations are closely monitored for a week.
Widex USA joins the ranks of other top Centers of Excellence across the country, including Panasonic, MetLife, Canon, and New York Life.
Customer Care Manager Christopher Allan Jimmink says that this certification shows that Widex USA is a reputable business partner. He says “Becoming a BenchmarkPortal Center of Excellence proves that at Widex USA, we put the customers first”.